We only refund for items broken on arrival or lost in shipment, but if the item has insurance please contact us in order to help with the insurance claim. Paypal rules state if you fail to cooperate in claims, you are not entitled to a refund. Read our store policy, which is listed on every item posted, for more information. We apologize for the inconvinence this may cause, but we are a small business and cases of buyer's remorse hurt us! Thank you!
Please read our policy before bidding.
As of December 6th, 2006 I am adopting a NO REFUND policy except in cases of broken or lost merchandise, but I require tangible proof (i.e. delivery confirmation claims it lost or undelivered, pictures of broken merchandise, return of broken item for my inspection) before refund. Any seller would require this proof for refund. Please be sure of what you are buying before you bid on it. I offer descriptions and pictures of items as clear as I can make them. I set the highest standards and expectations for the quality of my products and will never ship or sell damaged or defective goods. But if you receive the item and find that it is not to your mental expectations or that it no longer suits your needs, I apologize, but I will NOT offer any refunds. Because of the nature of the products I sell, it makes it very difficult for me to accept returns due to buyer's remorse because of many people's superstitions and religious beliefs regarding used, pre-owned, or returned magical goods and supplies. All my measurements are close approximations to actual lengths, widths, diameters, depths, etc., and may differ slightly from your own. While I do use a ruler, I have found that some rulers are slightly off and I do not measure down to the smallest of increments. For all items that can be broken or damaged in transit or are expensive in nature I will require you to purchase postal insurance for it, which may effect the cost of shipping, but if the item arrives to you damaged and IS insured, YOU MUST take it to the post office and turn it in as damaged goods to get your money back. I WILL work with you on insurance claims for items broken in transit, but you must be willing to work with me. According to insurance and paypal rules and regulations, if you do not cooperate you are not entitled to a refund. If I take a returned item I will only refund the cost of the item if insurance will not cover it (USPS and UPS can be difficult at times to agree to an insurance claim.) Shipping costs money and I am a very small business. It just isn't cost-effective for me to return shipping costs. I am sorry. There are NO exchanges on any metaphysical supplies what-so-ever. This includes: wands, kits, bath salts, oils, tinctures, candles, any info. books, grimoires/book of shadows, staffs, athames, any herbal products, salves/ointments, altar tiles, signs, runes, jewelry, necklaces, boxes, sachets, altar cloths, bells, wind chimes, etc. Many of my products are derived from Mother Nature, and Mother Nature can hold many surprises, so while I check my products very carefully for defects or dangers, I am not responsible for mold, insects, splinters, or allergic reactions. Many of my products are dipped or coated in 100% natural Beeswax so if you are allergic to bees, their pollen, bee by-products, or honey, YOU ARE WARNED. I am NOT responsible for any allergic reactions. If you purchase a product with the bark still on it and discover that there is green, whitish, rust-colored, or grayish fuzzy stuff on the outside, it is NOT mold! It's natural moss or lichens that happen naturally on a lot of trees in nature. If you ever examine any tree OUTSIDE you will find that Mother Nature grows a lot of it. Again I am NOT responsible if you believe it is mold, do not like it, or have an allergic reaction to it. I do not advise the consumption of any of my products, especially those whom are labeled not to or if you have no knowledge of herbs. While I do my best to offer natural organic herbal products and magical supplies, some herbs are not meant to be ingested, inhaled, rubbed on the skin, or taken internally. Please do your research thoroughly before using or doing anything with herbs. I list all ingredients used in my products, so please read my labels or tags carefully. While my home-made incenses are carefully made, some people cannot handle the smoke from any of them or a certain type of scent so I am not responsible for any illneillnesses, afflictions, allergic reactions, or any other problems in general that burning my incense or even just smelling my incense may create. NEVER LEAVE CANDLES OR INCENSE BURNING UNATTENDED. Please do not use candles or incense in a tight enclosed space. Be careful of open flames near pets or children. I am NOT responsible for any injuries or damages that may occur if you ignore this warning. My products are not meant to be used by, used on, or kept near children. Smaller items may represent a choking hazard to younger children so use common-sense and keep such things out of reach of small children. We are NOT responsible for such accidents. While we are magically educated we are not doctors, holy representatives, or miracle-workers so please do not replace proper care or medical advice from a physician with the use of our products. All of our spiritual/metaphysical products are made based on lore, superstitions, and beliefs and we cannot attest to or guarantee any outcomes with their use or to the powers they may contain. All of our herbs, charms, and sachets are made with thorough research from reliable resources, but we still cannot guarantee any outcomes with their use. Payment is expected within seven days after the auction or sale has closed unless you contact me otherwise. I will send you one reminder after seven days is up, then I will report to E-bay that you have not paid. I do give unpaid item strikes for those who do not pay, unless you contact me with a valid reason why you won't or can't. I do NOT ship until the item is paid for. I try to ship within 1 to 2 business days after payment is received. We ship to confirmed validated addresses only! Please see to it that your address is validated and correct before you bid! I can combine shipping if possible if you win/purchase more than one item. This could give you a discount on the shipping costs. If you have any questions or requests please e-mail me BEFORE bidding. WE CAN CUT WANDS TO THE LENGTH YOU DESIRE SO IF YOU SEE A WAND THAT YOU LIKE BUT DISLIKE THE LENGTH PLEASE E-MAIL US. IF YOU SEE A TYPE OF WAND WOOD YOU LIKE BUT WOULD WOULD LIKE ONE DIFFERENT THAN THE ONE IN THE PICTURE SHOWN, PLEASE E-MAIL US. WE PROBABLY HAVE MANY OF THE SAME TYPE OF WOOD BUT WITH DIFFERENT THICKNESS OR SHAPE. IF YOU WIN AN AUCTION OR SALE FOR A WAND, RUNE SET, ALTAR TILE, ANY ITEM, ETC. YOU WILL GET THE EXACT ONE SHOWN IN THE PICTURE. By bidding on our item you are stating that you have read and are agreeing completely to the above terms. Thank You!